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KitchenAid Logo

23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator Stainless Steel

Model # KRFC704FSS

 3.6 out of 5 (268 Reviews)

Rebate Tag

Available in 3 Color(s)

Regular Price $5,938.99

Our Price $4,948.96

Price After Rebate(s)

$4,948.96

Save $990.03

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Open the largest capacity counter-depth refrigerator in its class and discover a beautiful platinum interior and plenty of flexible storage, including a slide-away shelf for tall items and a pan that turns unused space into a prep station. The full-extension self-close drawers, pantry and exclusive pull-out tray let you store moreand find it easily, while the Preserva® Food Care System with Linear Compressor helps maintain the peak of freshness.

Features:

  • Under-Shelf Prep Zone
  • Slide-Away Shelf
  • Full-Extension Self-Close FreshSeal Crispers
  • Full-Extension Self-Close Custom Temperature-Controlled Pantry Drawer
  • Full-Extension Self-Close Pull Out Tray in Premium Wood Finish
  • Preserva® Food Care System with Linear Compressor
  • 3-Tier Self-Close Freezer Drawer with Extend-Freeze Setting
  • In-Door-Ice® System
  • Platinum Interior Design with Premium Wood Finish Accents
  • Panoramic LED Lighting
  • Exterior Ice and Water Dispenser
  • FreshSeal Herb Storage
  • Three Full-Width Adjustable Shelves
  • Removable Door Bins with Metal Accents
  • FreshSeal Dairy Bin
  • Measured and Favorite Water Fill
Filter Details
Water Filter Indicator/Reset Yes
Water Filter Location Interior
Fresh Flow Air Filter Yes
Produce Preserver Yes
Appearance
Door Finish Smooth
Handle Color Stainless Steel
Hidden Hinge Yes
Handle Material Metal
Handle Type Reach-Through Handle
LCD Touch Screen No
Door Style Contour
Cabinet Finish Textured
Certifications
Energy Star® Qualified No
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
Controls
Door Ajar/Open Alarm Yes
Air Filter Indicator/Reset Yes
Sabbath Mode Yes
Automatic Defrost Yes
Control Lockout Yes
Location of Controls Exterior Dispenser , Side Door
Compatibility
Works With No
Connectivity No
Dimensions
Gross Weight 375.000 lbs
Freezer Details
Door Type Pull-Out
Freezer Number of Shelves 1
Filters
Water Filter Part Number EDR2RXD1
Configuration and Overview
Advance Foam Insulation 99.9% lower Global Warming Potential and Better Energy Performance
Counter Depth Yes
Number of Doors 3
ADA Compliant No
CEE Tier Not Rated
UL UL
Dimensions
Refrigerator Volume 17.49 cu. ft.
Capacity 23-4/5
Depth 31-1/2 in
Cabinet Width 35-5/8 in
Depth Closed Including Handles 31-1/2 in
Height 71-7/8 in
Height To Top Of Cabinet 70-7/8 in
Freezer Volume 6.27 cu. ft.
Width 35-7/8 in
Depth Closed Excluding Handles 28-7/8 in
Depth With Door Open 90 Degree 43-3/4 in
Depth Excluding Doors 24-3/8 in
Height To Top Of Door Hinge 71-7/8 in
Exterior
Handle Color Stainless Steel
Refrigerator Details
Number of Interior Shelves 4
Humidity-Controlled Drawers 2 Half-Width
Pantry Drawer Yes
Deli Drawer No
Supplementary Containers Utility Compartment , Herb Tender Container
Lighting LED
Dispenser Details
Dispenser Type Exterior Ice and Water
Dispenser Options Filtered Water , Control/Child Lock , Favorite Fill , Measured/Metered Fill , Night Light
Types of Ice Crushed/Cubed
Icemaker Details
Icemaker Factory Installed
Icemaker Location Refrigerator Door
Electrical Requirements
Hz

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  • Rebate Ends: 12/31/2020
  • Must be postmarked by: 1/30/2021
  • Description: Receive up to a $1700 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 1/30/2021.
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Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

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3.6

out of 5 (268 Reviews)

67% of reviewers recommend this product.

enjoying the frig

Submitted by Brenda L S - 8/2/2019

We really like it. We weren't sure we would, but we do.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Product failed after one month.

Submitted by JCis - 7/25/2019

Refrigerator went out after one month. Customer service failed because they wanted me to accept a $4000 rebuilt refrigerator.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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A nice looking, large capacity fridge

Submitted by Maureen B W - 7/24/2019

We are happy with our new Kitchen Aid fridge. It is the nicest looking appliance that we have! It holds everything that our old fridge held with space for more.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Total Junk

Submitted by Expensive Nightmare - 7/22/2019

Bought this refrigerator back in 2017 and within 9 months the ice stopped working. I placed a thermometer on the inside and it read 45 (set at 37 degrees). Repairman came out and immediately said the whole unit should be replaced. Now 9 months later we are going through the same exact issue with the replacement except this time we are in an endless repair runaround. This repairman said he was registering temperature fluctuations in the freezer of over 50 degrees! All our food was lost for a second time. Total garbage. How can a refrigerator be this bad and a company continue to push the product out there? When talking to the salesperson where we bought it I was told KitchenAid knows this model has issues. They would obviously rather send service until you run out of warranty then make it right. On top of the refrigerator not cooling, in between our latest appointments to fix the ice maker and cooling, a large amount of water started leaking out from underneath onto our wood floors. Thankfully we were there to see it and clean it up or we'd have house damage on top of this worthless piece of junk. Now it sits unplugged on a piece of plastic in our newly remodeled kitchen. DO NOT BUY THIS REFRIGERATOR. I will never trust it to not spoil food or leak on the floor.
Originally posted on Kitchenaid.com

No, I do not recommend this product
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Great refrigerator

Submitted by MarioD - 7/16/2019

Beautiful counter depth refrigerator, all of the useful draws it's well thought out.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Died at 3 months

Submitted by Refrigeratornightmare - 7/8/2019

After 3 short months This refrigerator quit working. First authorized repair guy replaced the fan. That did not work. It took three days for the second repair guy to come out to work on it. After multiple calls to the KitchenAid repair line. It was decided there was a leak that could not be reached. KitchenAid has declared it dead. I had waited three months for this refrigerator to finally be delivered from KitchenAid and it only worked for three months.l! I am so disappointed as it is a beautiful refrigerator and I loved all the space. this refrigerator was a replacement for the five-year-old kitchen aid refrigerator that quit working in November.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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And upscale refrigerator

Submitted by Phil54 - 7/8/2019

Love the soft touch drawers, nice ice cubes wonderful night light . I have never had wood trim inside of a refrigerator marvelous.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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I like most of the features.

Submitted by eatonlane - 7/6/2019

I bought this a month ago. I had a Kitchenaid in the past and was very happy with it. This one is supposed to be the same size as my previous side by side but the freezer compartment on the bottom doesn't hold as much. The ice maker compartment also doesn't hold as much ice. We've started buying bags of ice at the grocery store and keeping them in a stand alone freezer we have so we don't run out of ice. I like having the french door but I really dislike the bottom freezer compartment.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Impressive storage

Submitted by DJH STL - 7/4/2019

My wife and I took delivery of this new refrigerator on week ago. We love the storage, the lighting and the detailing of this new refrigerator.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Love the fridge. Don't like the shelves.

Submitted by Kristen71 - 7/4/2019

We really the the water and ice features but can barely fit in our 4 liter milk jugs which is frustrating. And the freezer is much smaller than our old freezer. It's too divided up to fit things well.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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SECOND KITCHENAID FRIG...RECEIVED 7 DAYS AGO !!

Submitted by JOEBOY - 7/4/2019

JUST RECEIVED OUR SECOND KITCHENAID REFRIGERATOR AND COULDN'T BE HAPPYER
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Rusts!

Submitted by Rusty fridge - 7/1/2019

Within 7 months of purchase, this fridge has rust spots on multiple doors. I've only ever used the recommended cleaner and a soft microfiber cloth. For $4k, I would expect much more. I did an entire kitchen remodel and only used KitchenAid appliances. Now I'm slowly waiting for the rest of my appliances to rust over.
Originally posted on Kitchenaid.com

No, I do not recommend this product
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Not good

Submitted by meng - 6/25/2019

I bought this last Nov 2017, after several months got repaired twice. And to date the same problem, not very happy to think its a very expensive fridge.. dont buy this!!!
Originally posted on Kitchenaid.com

No, I do not recommend this product
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One great Fridge!

Submitted by SVZ Arts - 6/14/2019

Lots of features! Lots of room! Cools great! Should have bought ALL Kitchen Aid appliances in the 1st place!
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Water dispenser is a problem

Submitted by George Husted - 6/3/2019

We bought a couple of weeks ago. Disappointed in the capacity. The water dispenser leaks and no catch basin. Leaks all over the stainless steel.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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Common Theme - More Ice Maker Issues

Submitted by Disappointed Consumers - 5/31/2019

I purchased this refrigerator in Nov. 2017 as part of a larger KitchenAid appliance purchase for a new home. The unit is only 1.5 years old at this point.Though I've been pleased with my other KitchenAid appliances, this refrigerator has been a really big disappointment - particularly in light of the price tag of $3,500 in my case (nearly $12,000 for the entire package). Other reviews reveal a common theme of ice maker issues, icing over, and simply failing to cool. In my case, the ice maker has been the major problem. It's a tiny unit that, along with the ice reservoir, is tucked into the front, left door. Because of it's location and size, the unit produces so little ice (and of such small cube size) that we've found it necessary to keep our old (Samsung) refrigerator plugged up in our unfinished basement to provide supplemental ice whenever we have guests. And good luck trying to use the ice from this unit to fill up even a small cooler! Not happening. Beyond the ice volume issue, the other reviews (along with my personal experience) make it clear this model is simply defective. In my case, the ice maker stopped working about 2 months ago. That's when I began investigating the matter and started reading the many, many poor reviews related to this unit in general, and the ice maker in particular. In fact, there are so many negative reviews out there I couldn't even get through all of them. Now I'm certainly no engineer, but a major (and expensive) appliance like this shouldn't have such a common and regularly-occurring issue unless there's a design flaw or other product defect. Unfortunately, we've had the unit for over a year so the one-year parts and labor warranty expired and the retailer said our only option is to hire a repair person. This is disappointing in light of our major investment, particularly when our reliable 10-year-old Samsung refrigerator (costing half as much) has never had an issue. But I digress. For now, I'll continue to walk down into our unfinished basement every time my family needs ice. Perhaps I'll get some extra exercise in the meantime. Or perhaps KitchenAid will address its customers' issues.
Originally posted on Kitchenaid.com

No, I do not recommend this product
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Nice Fridge

Submitted by RAS 10 - 5/30/2019

Shelves not handy, 50/50 split works better.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Fridge of my Dreams!

Submitted by sadie r - 5/30/2019

I love this fridge! It is so amazing and I get compliments on it all the time. The perfect fridge for entertaining. I bought 5 months ago. I love the cheese board, marinating dish and the no hands water feature.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Nothing but Problems!!

Submitted by Tvhelge - 5/30/2019

I bought a refrigerator,microwave,stove and dishwasher all on the same day. the first refrigerator didn't cool at all. they changed it out after a week wait for shipment.....second one showed up...the ice maker made one big solid bock in the ice box, tech came out and could not do anything with it...changed it out again..another week went by and the 3rd frig was delivered. the ice maker must be throwing the water in the tray because I have a big block again and the box is frozen in place and I can not get it out to even look at whats going on. I talked with the store manager and it sounds like we might be switching all appliances out to eliminate the problem. Believe me, I have went threw everything to see if the issue is my fault..check water line pressure..good. Open door easy and slow ..still the same issue. The appliance are very good looking and look great in my Kitchen but looks are not everything!!!!
Originally posted on Kitchenaid.com

No, I do not recommend this product
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It makes me so happy!

Submitted by girlintexas - 5/30/2019

I never knew that a refrigerator could make me so happy. It is perfection! From the wood grain detail to the soothing blue interior lighting, it is amazing. Works like a charm and is designed so efficiently. It is slightly smaller than our previous fridge but because of the drawers/door shelving, we feel like we gained more space. I would buy it again!
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Love the Refrigerator

Submitted by RyanC - 5/22/2019

This is a great refrigerator, love the look the ice and over all quality of the product. We have had it for a little over 6 months and no issues what so ever. The only way we could be more happy is if it was free. Would recommend to anyone looking.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Nice features

Submitted by Lolahan - 5/21/2019

Everything great with frig. Wish main shelf would hold larger containers. Really like do far.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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LOVE this FRIDGE!

Submitted by TennisChick - 5/17/2019

I bought this a week ago and so far I LOVE it. I love the exterior clean lines and the interior modern touches with a darker gray and wood grain accents. It's a good looking fridge! This fridge has a lot of features and holds a lot for a counter depth. Very well organized and plenty of space up top. The freezer is pretty small but all counter depth freezers are. We have a freezer and 2nd full size fridge in the garage for overflow for our family of 5. I also like the water dispenser and how it accommodates larger size items. You can fill a pitcher of water with no trouble. So water bottles etc are easy to fill with clean filtered water. The ice maker is much nicer than others I've had with GE. This ice maker makes round ice balls instead of oblong ice cubes. They do recommend that you dump unused ice aprox every two weeks to keep ice from forming ice block. We use a lot of ice so, so far not a problem. I highly recommend this refrigerator and Kitchenaid brand. All my other appliances are also Kitchenaid and I have had no issues.
Originally posted on Kitchenaid.com

Yes, I recommend this product
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Stay away from this lemon.

Submitted by Babydoll66 - 5/15/2019

I fell in love with the appearance and that it was made in the USA. What an idiot! I never thought twice as it was a Kitchenaid and I held them to a higher level. I had nothing but problems. Within the first week a new condenser had to be installed. The service techs had no regard and scratched my unit. The ice machine doesn't work half the time. It still is not that cold. Rubber is breaking around the door. It's a shame that kitchenaid would put their name on this. I would expect better quality from the USA and got the dollars spent. My kitchen was full of kitchenaid but that will change. The service tech said these units are no good actually a lemon . Never again. Giving my stuff away when I save enough to replace this piece of junk ad I wouldn't want anyone to pay for this. kitchenaid you are or st least were better than this. What is your plan to fix or replythese units? I'm really hoping that kitchenaid thinks about it and does the right thing oh, I lost at least 400 in food when the unit stopped working a week after receiving it. I almost forgot the water taste horrible. As instructed by the service tech on his 3 rd visit replace the waterline, oh you mean the one I Bought with the unit and yours guys installed is no good? Hired plumber new waterline per their request and still the same. It's a chemical taste coming from the unit. So we don't use the water or the ice maker. A real shame.
Originally posted on Kitchenaid.com

No, I do not recommend this product
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Beautiful

Submitted by Dcchandler - 5/13/2019

Perfect temperature and humidity control. I love it!
Originally posted on Kitchenaid.com

Yes, I recommend this product

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A huge headache

Submitted by Annelg - 5/13/2019

Do not spend your money with this. In a period of a month we have this fridge breaking not once but twice. I lost thousands worth of food and had to spend over 14 days without a fridge. We finally bough a second used fridge that works wonders just in case this one breaks down
Originally posted on Kitchenaid.com

No, I do not recommend this product

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Looks great!

Submitted by Golfbowlk - 5/10/2019

This is a replacement for a defective unit. So far, so good!
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Great Features!

Submitted by Richard in Austin - 5/4/2019

I love the LED lighting and dimming features. Very cool!
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Beautiful inside and out!

Submitted by Ruthmc33 - 5/3/2019

We had to replace our garage refrigerator and decided to to move our KitchenAid side by side to the garage. We updated it with this beautiful KitchenAid French door refrigerator. I love everything about it especially the gray interior and cool space to put the pizza. I love being able to put magnets on the front of the refrigerator. Not that I would because it too beautiful. But every now and then you need to leave a note for your family and this sure does help.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Love the lights and the drawers

Submitted by Lee 22 - 5/2/2019

Got it about 2 months ago and I love it.Great counter depth size.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Love Love Love it

Submitted by Onesmy - 4/26/2019

I have only had this fridge for a month and love it. At first I thought I couldn't downsize but this gem has more room than imaginable.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Great features nice layout and excellent ice maker

Submitted by Phoenix Dave - 4/25/2019

We absolutely love this fridge. The ice maker is awesome and the layout really works. It looks great too
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Absolutely Beautiful but doesn't last!

Submitted by TimGinn - 4/25/2019

Visually this is the most stunning refrigerator you can purchase and its the first thing people comment on when I open it up. I purchased this in 2017, as others have stated the ice maker starts to make chunks of ice and leaks, then stops. Shortly after that the freezer stops cooling to a point you can keep anything in it. I contacted customer support to get warranty support on this as when I called the repair man to look at it, and his first words when he saw it was all of the above issues. He proceded to tell me without looking that Kitchenaid is well aware of this and has a tech bulletin with parts that need replaced to fix it and should have been a recall and free fix. I'll let you guess, Kitchenaid wouldn't fix it as it was "out of warranty" They also redesigned the next model because of this flaw. So now I am going to be out another $4000 because he can't get the parts and I have to go purchase another refirgerator so that my appliances match. So in the end Kitchenaid wins because I'm forced to buy another product from them that will probably break.
Originally posted on Kitchenaid.com

No, I do not recommend this product
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Even better than I expected

Submitted by tomg56 - 4/25/2019

Very well designed and beautiful interior spaces. Quality materials used throughout. I have only had it several weeks but it has worked flawlessly, despite numerous cycles of power being cut.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Great looking fridge!

Submitted by Kathykathy - 4/25/2019

This is a very good looking fridge from both inside and outside. The ice dispenser works great as well. A lot of space inside and the compartments are well built. Really enjoying this fridge.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Fabulous

Submitted by Terry1313 - 4/25/2019

Love the design layout. Great diversity of storage
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Love my Fridge!

Submitted by Jackie R - 4/19/2019

I originally purchased the 5 drawer (it was a beast- stuck way out into the kitchen) and exchanged to the counter depth one (due to our kitchen design requirements). The counter depth is still bigger than i thought (the door extends past the counter) but I find its layout much more practical. The other fridge lacked door storage, this one has plenty. I find the overall use of space much more practical. It includes a fabulous luxury wood finish, slow close, pull out drawer, that we find ideal to store canned beverages. And unlike the 5 drawer which requires you to flip a switch to change from water to ice (annoying), this one is much more efficient, with a simple and practical push for ice, then push for water feature. The drawers and dividers in the freezer compartment limit 'losing things' because it is well laid out, maximizing usage and access. I have had a lot of fridges in my time, I love love love this one!
Originally posted on Kitchenaid.com

Yes, I recommend this product
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Would give this a ZERO if I could

Submitted by kwheeler - 4/16/2019

This fridge has broken 4 times in the year and a half that we've owned it. KitchenAid does not stand behind their product and instead of replacing a clearly defective appliance, they insist on making us take valuable time off of work to continue to "fix" the same things. Don't be fooled by the sleek look of this fridge - DO NOT BUY IT. I would actually think twice before buying from this company all together.
Originally posted on Kitchenaid.com

No, I do not recommend this product
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Ice may

Submitted by Carlos Villagran - 4/5/2019

The ice maker is nothing but trouble. We are very frustrated with unit. Can someone help us with this problem??
Originally posted on Kitchenaid.com

No, I do not recommend this product
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Stopped working after 1yr 9months

Submitted by botty - 4/4/2019

Stopped cooling after 1 year and 9 months! Fan started making a high pitched noise...ice form behind bottom shelves then stopped cooling. Parts back ordered so no fridge going on 2 weeks now....for 5000$ + cost I would expect a better customer service and a functional product!!! Spend your money on another brand!
Originally posted on Kitchenaid.com

No, I do not recommend this product
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Beautiful!!!

Submitted by CarlyTexas - 3/27/2019

We have had this fridge for about 5 months and we love it! I really think that it helps keep our produce fresher longer. It is absolutely beautiful!!! I love the soft close drawers!
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Great space saver

Submitted by PeelerRains - 3/16/2019

Great for saving space in the kitchen. Lots of room inside the refridgerator and freezer. The only thing I don't like is the ice maker is a bit noisy when it is refilling itself
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Attractive inside and out

Submitted by niannitelli - 3/2/2019

Love this as much as my last refrigerator which is similar to Jenaire
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Great features!

Submitted by Becky22 - 2/18/2019

We purchased this 2 weeks ago and couldn't be happier.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Classy Fridge

Submitted by kbum325 - 2/18/2019

Love the design and features! Looks beautiful and love the counter depth.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Very UNIQUE Fridge - I love it!

Submitted by Meagain - 2/18/2019

I initially balked at the Silver interior but the white was not available soon enough. Grateful I got this one because it just seems higher end in there. Food looks great. I love the compartments and sliding tray. To find full extension AND soft close is rare. WORTH IT! Very happy with this purchase. Very quiet and great ice system. Please NOTE: The tray at the bottom of the water dispenser DOES extend out to hold larger vessels which is a godsend.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Ice maker problems

Submitted by Kdoxford - 2/16/2019

We purchased this refrigerator about a year ago. Other than constantly running out of ice in the morning it worked fine. 12 months in the ice maker quits completely. Replace the assembly and get 1 batch of ice and the new ice maker assembly stops working. At this price point I expected more from my appliance.
Originally posted on Kitchenaid.com

No, I do not recommend this product
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Nice fridge

Submitted by menotyou - 2/14/2019

Tons of door storage. Once I figured out how to adjust the shelves, the fridge works perfect for our needs. nice finish.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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Good the Second Time Around

Submitted by Debrah - 1/31/2019

I have had all KitchenAid for over thirty years. Purchased this frig over a year ago. I love the design and interior holds a lot. After a few weeks the water dispenser stopped working. After a year and many, many service calls, it still did not work. Ice maker also stopped but it was repaired.Entire frig shut down and several computer boards were replaced to get it up and running again. Finally got a replacement and chose the same model . So far, this frig is good. Have had it a few months and no problems. It looks great and is very functional. I am hoping the first one was just a lemon. I kept detailed records of service calls, parts, etc. and I believe that is partially why Whirlpool finally gave me a new one. Also, because of the replacement I gave a 3 star rating.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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*BEWARE* Looks can be deceiving; faulty by design.

Submitted by chromatin - 1/25/2019

We selected this fridge with our KitchenAid ensemble for the kitchen, because of how it looks, and under the assumption that the price point will give us a life-long fridge; two years later, I'm ready to tear my hairs out dealing with this fridge. The first warranty call (2017) was because the fridge stopped cooling, only a few months after purchase. It took days for their service person to come to our area, and many more days later to diagnose and repair the issue - the cooling fan overheats and stops working. A few months later, the same problem happens again, and the same procedure occurs. It was fine until Summer 2018, where the same thing happens yet again! This time, the fridge was out of warranty, so we opted to exchange it (we paid, too). This review is being written because, as of January 2019, I've run into the exact problem with this new fridge. However this time, it's out of warranty (2 years since original purchase date), and we're paying for their mistake. It goes like this: the fridge fan begins getting louder, ice no longer produces, and the whole thing just stops cooling. The freezer is OK; just the refrigerator portion stops. It seems there is a threshold for how much this refrigerator can store, and cool food. If there's too much, the fan will overwork itself. I'm very disappointed, considering the amount of money I've spent on this unit. Countless amounts of food were spoiled. I bought a second (much cheaper, more reliable too) fridge to manage my food when this fridge is down for repairs. A fridge that costs this much should not give ANYONE this much headache. Props to my second, cheaper refrigerator for doing what this refrigerator should have been doing.
Originally posted on Kitchenaid.com

No, I do not recommend this product
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